Support
Fretlist is built and run by me, DJ, as Dear John Studio. Questions about the app, your account or a charge come straight to me, and I answer them myself.
Get in touch
Email me at hello@fretlist.com. If you are signed in, you can also use the feedback button at the bottom right of your dashboard.
Help guides
The help guides explain every part of Fretlist, from importing your songs to Play Mode and bands. Plans and limits covers what each plan includes.
Questions about a charge
Payments are processed by Stripe. I never see or store your card details. If you see a charge you do not recognize, email me and I will look it up.
Change or cancel your plan. Open Settings in Fretlist. Your own plan is on the Account tab, a band's plan on the Band tab, and Manage billing opens your invoices and payment details. You keep everything you paid for until the end of the period you already paid.
Refunds. You have 14 days from starting a paid plan to change your mind and get your money back, without giving a reason. After that, if something went wrong, write to me anyway.
If a payment fails. Nothing stops working that day. You keep full access for 30 days while it gets sorted out.
The full rules are in the Terms of Service, and how your data is handled is in the Privacy Policy.